Shipping policy

Delivery times

• Made-to-order sofas: delivered in 2–5 days. We will contact you with your estimated delivery time once your order is confirmed.
• In-stock items (e.g. recliners): usually delivered within 1–2 days, depending on your postcode.
• Postcode variations: delivery may take longer for Northern Ireland, the Highlands, Cornwall and other rural areas. We will always give you an estimated time frame once booked.

Where we deliver

We deliver nationwide across the United Kingdom. Some areas require additional pricing due to travel distance and courier limitations, including (but not limited to) rural Scotland, the Highlands, Cornwall and Northern Ireland. Please contact us before purchasing to confirm delivery charges to these locations. We do not offer international delivery.

Failed deliveries

If a delivery attempt fails because no one is available, an incorrect address was provided, or the property cannot be accessed, you may be charged a redelivery fee.

Access requirements

You are responsible for ensuring the sofa can be delivered through door frames, hallways, staircases and lifts. If delivery cannot be completed due to lack of access, a return or redelivery charge will apply.

Inspection on delivery

Please inspect your sofa when it arrives — fabric, cushions, frame, colour and any visible damage. Report any issue to the delivery team immediately and contact us the same day. Once the item has been accepted and the delivery team has left, later reports of visible damage may not be covered.

Cash on delivery

If you choose cash on delivery, full payment is required before the sofa is unloaded. If payment is not available on arrival, the delivery will be returned and a redelivery fee may apply.