We recommend checking your furniture before the driver leaves. If there is a problem, inform the delivery team immediately and contact us the same day.
You may request a return within 48 hours of receiving your sofa, provided the item is unused, in its original condition and in its original packaging (where applicable). Return collection costs £150 unless the item is faulty.
Items made in special colours, non-standard fabrics, modified sizes or made-to-order models are non-refundable and non-returnable unless faulty. Any deposit taken on a bespoke item is non-refundable if you cancel.
If an item is faulty, notify us within 48 hours of delivery and provide clear photographs or videos. We will repair, replace or refund depending on the situation. General wear and tear, or damage caused by misuse, is not covered.
If you cancel a non-bespoke order before dispatch, you may receive a full or partial refund depending on processing costs incurred. Bespoke item cancellations will result in loss of the deposit.
Contact us on +44 7901 805070 (call or WhatsApp) or email info@hi5homefurniture.co.uk with your order number and photos where relevant.