Privacy policy

Last updated: November 2026.

Who we are

Hi5 Home Furniture (“Hi-Five Home Furniture”, “we”, “us”) is an online sofa retailer serving customers across the United Kingdom. For any privacy questions contact info@hi5homefurniture.co.uk or write to us at 124 City Road, London EC1V 2NX.

What we collect

• Order details: your name, delivery and billing address, phone number, email address and the products you buy.
• Enquiries: information you send through our contact or order forms, WhatsApp, email or phone.
• Website data: basic technical information such as IP address, browser type and cookies needed for the basket and checkout to work.

How we use it

• To process and deliver your order and take payment on delivery
• To contact you about your order, delivery slot or enquiry
• To provide customer support, returns and warranty assistance
• To meet our legal and accounting obligations

Our lawful bases are performance of a contract with you, our legitimate interests in running and improving our business, and compliance with legal obligations. We do not sell your data.

Who we share it with

We only share your information with delivery partners who need it to deliver your order, and with service providers who host our website and systems. Where you contact us via WhatsApp, Facebook or other platforms, their own privacy policies also apply.

Cookies

Our website uses essential cookies so your basket and checkout work. We may also use embedded content (such as YouTube videos) which can set their own cookies when played.

How long we keep it

We keep order records for as long as required for accounting and legal purposes (typically six years), and enquiry messages only for as long as needed to deal with them.

Your rights

Under UK GDPR you can ask to access, correct or delete your data, object to or restrict how we use it, and request a copy in a portable format. Contact us at info@hi5homefurniture.co.uk. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).