Please read these terms carefully before making a purchase.
Welcome to Hi-Five Home Furniture. By placing an order with us, browsing our website, or using any of our services, you agree to the following Terms & Conditions. If you require clarification on any point, please contact our customer support team.
Hi-Five Home Furniture (“we”, “our”, “us”) operates as an online furniture retailer providing sofas and home furnishings across the United Kingdom.
Email: info@hi5homefurniture.co.uk · WhatsApp: +44 7901 805070
To place an order with us, you must:
Any fraudulent or misleading information may result in the cancellation of your order.
We aim to display accurate product descriptions, measurements and images. However, colours may vary slightly depending on screen resolution and lighting, and materials, fabrics and dimensions may have minor tolerances due to manufacturing processes. If you need help confirming colours or fabrics, please contact us before ordering.
Certain sofas are custom-built, including special colours, non-standard fabrics, modified sizes and made-to-order models. Bespoke items are strictly non-refundable and non-returnable, unless faulty. A small deposit may be required on custom items. This deposit is non-refundable if you cancel and will be clearly communicated before the order is processed.
All prices on our website are shown in GBP (£). We accept Cash on Delivery (where applicable), bank transfer, and card payments (if enabled on site). Prices may change without notice; however, you will only pay the price confirmed at the time of ordering.
We offer nationwide delivery across the UK. Delivery times vary depending on stock availability, location and courier schedules. Estimated delivery windows will be provided at the time of ordering.
Some areas require additional pricing due to travel distance and courier limitations. This includes (but is not limited to) rural Scotland, the Highlands, Cornwall and Northern Ireland. Please contact us before purchasing to confirm delivery charges to these locations.
We do not offer international delivery.
If a delivery attempt fails due to no one being available, an incorrect address being provided, or inability to access the property, you may be charged an additional redelivery fee.
You must inspect your sofa at the time of delivery, including fabric condition, cushion quality, frame integrity, colour and any visible damage. If there is a problem, inform the delivery team immediately and contact us the same day. Once the delivery team has left and the item is accepted, later reports of visible damage may not be covered.
You may request a return within 48 hours of receiving your sofa, provided the item is unused, in original condition and in its original packaging (where applicable). Return collection charges apply unless the item is faulty.
Bespoke and made-to-order items are non-refundable unless proven faulty.
If an item is faulty, notify us within 48 hours of delivery and provide clear photographs or videos. We will repair, replace or refund depending on the situation. General wear and tear or damage caused by misuse is not covered.
If you cancel a non-bespoke order before dispatch, you may receive a full or partial refund depending on processing costs incurred. Bespoke item cancellations will result in loss of the deposit.
If you select Cash on Delivery, full payment is required before the sofa is unloaded. If payment is not available at the time of arrival, the delivery will be returned and a redelivery fee may apply.
You are responsible for ensuring that the sofa can be delivered through door frames, hallways, staircases and lifts. If delivery cannot be completed due to lack of access, a return or redelivery charge will be applied.
Most sofas come with a standard manufacturer’s warranty covering structural defects. This does not include fabric wear and tear, accidental damage, pet damage or improper use. Contact us if you need warranty assistance.
All images, logos, designs and text on our website are the property of Hi-Five Home Furniture and may not be reproduced without permission.
We follow all applicable data protection laws. Customer information is only used for processing orders, delivery arrangements and customer support. We do not share or sell your information to third parties except for delivery partners. See our Privacy Policy.
Hi-Five Home Furniture is not liable for delays caused by couriers, customer misuse or accidental damage, or missed delivery slots due to circumstances beyond our control (weather, traffic, courier delays, etc.). Our maximum liability is limited to the value of the product purchased. Nothing in these terms affects your statutory rights.
We may update these Terms & Conditions at any time. The latest version will always be published on our website.